WEX Trade
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Terms & Conditions

  1. DEFINITIONS: In these conceptions, the following expressions shall have the following meanings.
    1. The Company means Direct Online Services LTD, trading as WEX Trade
    2. Goods mean the articles or things or any item(s) as described in the contract.
    3. The Buyer means the person, firm or company with whom the contract is made by the company, whether directly or indirectly through an agent or factor who is acting for, or who is instructed by such person, firm or company.
    4. Company's Premises means the premises mentioned in the company's quotation or other contractual document, or if not so mentioned means the company's works at Units 6 & 7, Brearly Court, Baird Road, Waterwells Business Park, Quedgeley, Gloucestershire, GL2 2AF
    5. The Contract means these conditions of sale, the company's acknowledgement of the buyers order for the goods, the company's quotation for the sale or supply of the goods, and any other documents referred. If there shall be any inconsistency between the documents comprising this contract they shall have precedence in the order hereto listed.
  2. GENERAL: These conditions shall be deemed to be incorporated in all contracts of the company to sell goods. In the case of any inconsistency with any order, letter or form of contract sent by the buyer to the company or any other communication between the buyer and company whatsoever, these conditions shall prevail unless expressly agreed in writing and signed by a director on behalf of the company under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the company, the other conditions shall continue in full force and effect.
  3. ORDERS:
    1. All orders and amendments to orders must be officially confirmed in writing by the buyer and agreed by the company. The company shall not be liable for errors and misunderstandings arising from unconfirmed orders.
    2. Notwithstanding that the company may have given a detailed quotation, no order shall be binding on the company unless and until it has been accepted by the company in writing.
    3. The total price of any order must exceed a minimum value set by the company. Where such a minimum value is not exceeded, the company reserves the right to refuse or delay any order until such minimum value is exceeded.
    1. The price payable for goods shall, unless otherwise stated by the company in writing and agreed on Its behalf, be the list price current at the date of despatch.
    2. All prices are exclusive of Value Added Tax and this will be charged at the current applicable rate.
    3. The company's prices are subject to adjustment to take account of any variation in the company's costs. The company accordingly reserve the right to adjust the invoice value and the adjusted shall be payable as if the price set out therein were the original price.
    1. Unless otherwise stated by the company in writing and recorded on the company's acknowledgement of order payment is due at the time of order.
    2. Without prejudice to any other forms it may have, the company is entitled to charge interest at 2% above the then current rate as set out by the Royal Bank of Scotland PLC, on overdue payments of the price of goods.
  6. RETURNS & CANCELLATIONS: Goods supplied in accordance with the contract cannot be returned without the company's prior written authorisation. Duly authorised returns shall be sent to the company's premises at the buyer's expense. If you would like to cancel an order before the items have been dispatched please contact our sales staff at the earliest opportunity. The total value of the order will then be kept on account/customer record for ease of use against your next order. As per these terms of service, no refunds will be offered. If the order has already been dispatched we can try and contact the courier to cancel the delivery. The total for the order minus the delivery charge would then be kept on account/customer record.
    1. Unless otherwise agreed by the company in writing, the price of the goods is exclusive of packing and carriage charges.
    2. Where the order value exceeds a level specified by the company, packing and carriage charges may be included in the price where expressly agreed to by the company. In such circumstances, carriage will be via courier or other means at the company's discretion.
    1. All times or dates given for the delivery of the goods, are given in good faith but without any responsibility on the part of the company. Time of delivery shall not be of the essence of any contract nor shall the company be under any liability for any delay beyond the company's control.
    2. Where the company arranges and pays for a courier for carriage to the buyer or to a United Kingdom port for export, any such courier shall be deemed to be an agent of the company and not of the buyer.
    3. The courier used to deliver the goods to the buyer may display branding different to that of the company.
    4. The purposes of section 44, 45 and 46 of the Sale of Goods Act 1979 shall apply. The buyer agrees to section 32 of the Sale of Goods Act shall not apply to goods sold by the company.
    5. No liability for short delivery, loss of, or damage to the goods occurring prior to delivery or for any claim that the goods are not in accordance with the contract will attach to the company, unless claims to that effect are notified in writing by the buyer to the company. (And in the case of claims for a non delivery, loss or damage, with a copy to the carrier if the company's transport has not been used to deliver the goods.)
      1. Within seven days of delivery for loss, damage or non compliance with the contact.
      2. Within ten days of the date of invoice for non delivery.
    6. In the event of a valid claim for non delivery, loss, damage or non compliance with the contract, the company undertakes at its option either to repair or replace the goods at its expense but shall not be under any further obligation or other liability to any person in connection with such non delivery, loss or damage or non compliance.
    7. If the buyer shall fail to give notice in accordance with 6 (d) (above), the goods be as deemed to be in all respects in accordance with the contract and without prejudice to earlier acceptance by the buyer it shall be bound to accept and pay for the same accordingly.
    8. If the buyer wishes to collect the goods from company's premises, notice of at least one working day must be given to the company.
    1. From the time of delivery, the goods shall be at the risk of the buyer who shall be solely responsibility for their custody and maintenance, unless otherwise expressly agreed in writing. The goods shall remain the property of the company until all payments under the contract have been made in full and unconditionally. Whilst the ownership of the company continues, the buyer shall keep the goods separate and identifiable from all other goods in its possession.
    2. In the event of any resale by the buyer of the goods, the beneficial entitlement of the company shall attach to the proceeds of sale or other disposition thereof. The buyer, who will stand in a strictly figural capacity in respect thereof, therefore shall assign such proceeds or any claim to the company.
    3. In the event of failure to pay the price in accordance with the contract, the company shall have the power to resell the goods. Such power being additional to and not the substitution for, any other power of sale arising by operation of law or implication or other purpose. The company and its servants and agents may forthwith enter upon any premises or land occupied or owned by the buyer to remove the goods.
    1. The contract shall not constitute a sale by description or sample.
    2. Any conditions or warranties (whether express or implied by statute, common law or arising from conduct or a previous course of dealing or trade, custom or usage) as to the quality of the goods or their fitness for any particular purpose (even if that purpose is made known expressly or by implication to the company or by correspondence relating to the goods with any description or sample) are hereby expressly negative.
    1. In substitution for all rights which the buyer would or might have, but for these terms and conditions, the company undertakes; in the case of all goods manufactured by the company, that within 6 months of delivery of such other goods a defect which under proper use, appears therein (fair wear and tear accepted) and arising solely from faulty design, materials or workmanship (excluding any electrical component), the company will (at its own discretion), provided the goods have been accepted by the buyer, repair or replace them free of charge. In order to exercise its rights, the buyer shall inform the company as soon as practical after the date when such defect occurred.
    2. In the case of goods not manufactured by the company, the company will pass on to the buyer to the extent that it is able, any benefits obtainable under any warranty given by the company's supplier provided that the goods have been accepted and paid for.
    3. Nothing herein shall impose any liability on the company in respect of any defect in the goods arising from improper use or care by the buyer. Any failure by the buyer to comply with any recommendations of the company as to storage and usage of the goods. (Including without limitation, any restrictions provided by the company as to the calibre of the goods) shall result in the increased liability of the buyer.
    4. Nothing herein shall have the effect of excluding or constricting the liability of the company for the death or personal injury resulting from its negligence in so far as the same by United Kingdom stature.
  12. CONSEQUENTIAL LOSS: The company shall not be liable for any costs, carriages or expenses claimed (arising out of any act of omission or any breach of contract or statutory duty) calculated by reference to profits, income, production or accounts, or loss of such profits, income or accounts, or by reference to areas of such costs, claims, damages or expenses on a time basis.
  13. DEFAULT OR INSOLVENCY OF THE BUYER: If the buyer shall be in breach of any of its obligations under the contract, and if any distress or execution shall be levied on the buyers property or assets or if the buyer shall make any arrangement or composition with his creditor or commit any act of bankruptcy or if any bankruptcy petition be presented against him (or the buyer, if a company) or if any restitution or petition to windup such company shall be caused or presented against him or if a receiver of the whole or any part of such company and undertaking property or assets shall be appointed, the company in its discretion and without prejudice to any other right or claim, may by notice in writing determine wholly or in part, any and every contract between the company and the buyer, or may (without prejudice to the company's rights subsequently to determine the contract for the same cause should it so coincide with the notice in writing) suspend further deliveries of goods until any defects by the buyer are remedied.
  14. LIMITATION OF LIABILITY: The liability of the company to the buyer for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price of goods.
    1. No statement, description, information, warranty, condition or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of the company shall be construed to enlarge upon or vary any of these conditions.
    2. Due to continuous product research and development, the company reserves the right to alter specification of the goods without notice.
  16. FORCE MAJEURE: The Company shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the goods by normal route or means of delivery through any circumstances beyond its control. This includes but is not limited to, industrial action, lockouts, accidents, war, fire, reduction in or unavailability of power at manufacturing point, breakdown of plant machinery or shortage or unavailability of raw materials from normal source of supply.
  17. HEADINGS: The headings in these conditions are intended for reference only and shall not affect the construction of these conditions.
  18. PROPER LAW: The contract shall in all respects be governed by English Law and shall be deemed to have been made in England and the buyer and the company agree to submit to the non-exclusive judication of English Law.
  19. PRIVACY INFORMATION: For our privacy terms and conditions, along with security and unsubscribe information, please view our privacy page.
  20. COOKIE POLICY:Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site. Please be assured that the information we collect will only be used internally to improve our service - and will never be shared with third parties.