Delivery Details
We make buying new worktops convenient from start to finish, and our industry-leading in-house Two-Person delivery service is at the heart of what makes ordering from WEX Trade so easy.
Deliveries Before Christmas
Non-Customised Orders
Order by 10:00 AM Wednesday 20th December for pre-Christmas delivery. Our last delivery day is Thursday 21st December, but please note that our delivery days can fill up quickly around Christmas!
Customised Orders
Order your customised worktops and complete payment (including any additional diagram amendment costs) by Noon on Friday 8th December for pre-Christmas delivery. This allows us the time needed to create your customised worktop to your exact specifications.
You must also confirm your CAD diagram by 3:00 PM on Monday 11th December. Any submissions after this time will not be delivered before Christmas, with no exceptions. For Bespoke Worktop Tool orders, you will confirm your diagram online when you place your order.
Our own in-house team can deliver on any exact date to suit your requirements.
We hold over 20,000 worktops in stock, meaning we're able to deliver standard worktops ordered before 12 noon the next day, to the vast majority of UK postcodes.
Our specialist team of two drivers will take care of the heavy lifting for you and offload your goods into the nearest available point of entrance to the building.
Two-Person Delivery Service £15 + VAT
A fully trained team of two WEX Trade® staff will offload the goods to a ground floor room of your property, provided clear access is possible from a ground floor entry point.
Courier Service for Small/Medium Items
£15 per order (free with any worktop delivery)
£6.95 per order (free with any worktop delivery *excludes ceramic and composite sinks)
£6.95 per order (free with any worktop delivery)
Free
Two-Person Kerbside Delivery Service £15 + VAT:
Some products within our Aria® collection are oversized or overweight. For these orders, your items will be repackaged and delivered on a kerbside delivery service.
A fully trained team of two WEX Trade® staff will park as close as possible to the requested delivery point. They will then place a set of bearers next to the van and offload the goods.
The following items are classed as oversized or overweight:
- Aria® Islands
- Aria® Splashbacks
- Aria® 20mm Breakfast Bar
Deliveries outside of the Two-Person delivery area will be delivered by a one person courier service between 8am and 6pm.
For small and medium items such as upstands, jigs or splashbacks, your goods will be delivered by a courier service that delivers between 7am and 6pm Monday - Saturday (dependent on the delivery option you choose), and will require a signature.
You could receive your order before 10:30am the next day with our quickest option, or there are a number of other weekday options as well as Saturday delivery services. Provide us with your telephone number and email address, and you'll get a notification of the delivery driver's name and your 1-hour time slot. The full list of delivery options for these items is displayed at the checkout.
Our in-house Two-Person Delivery Service delivers to the vast majority of the UK, but does not cover Ireland, Northern Scotland or island locations.
Large volume orders will be delivered via a pallet service and where possible we advise a fork lift is available on site to offload the goods.
Delivery with Third Party Couriers
Third party couriers are a one-man service, so a suitably able person will need to be available at the premises to assist the driver with the offloading of your order. Standard worktops can weigh between 45 and 85kgs, so due care must be taken when offloading any goods.
Delivery is to the nearest ground floor access point of the building only. Please note, certain high-value items are not eligible for next-day delivery with this courier option. The one-man courier service option is clearly displayed, where applicable, when delivery charges are calculated at the online checkout.
Monday to Friday Two-Person delivery service available
Wednesday delivery to postcodes: IV1 1, IV2, IV3, IV12, IV13, IV30, IV31, IV32, IV36
Delivery unavailable
Deliveries outside of the Worktop Express® Two-Person delivery area will be delivered by a one-man courier service between 8am and 6pm.
For small and medium items such as upstands, jigs or splashbacks, your goods will be delivered by a courier service that delivers between 7am and 6pm Monday - Saturday (dependent on the delivery option you choose), and will require a signature.
You could receive your order before 10:30am the next day with our quickest option, or there are a number of other weekday options as well as Saturday delivery services. Provide us with your telephone number and email address, and you'll get a notification of the delivery driver's name and your 1-hour time slot. The full list of delivery options for these items is displayed at the checkout.
If you would prefer to organise delivery with a member of staff, please call us on 0345 22 22 611 and select the option for delivery. We are also happy to store worktop orders for a certain amount of time to guarantee availability for a future date. We offer this service as we understand how stressful it can be to organise a kitchen installation.
Please note that although every effort will be made to ensure that delivery occurs during the estimated timeslot specified, due to unforeseen conditions - such as traffic - delivery can occasionally take place at a slightly different time from the slot specified.
It is essential that all worktops are checked upon receipt before they are signed for. If any of the packaging appears to be damaged or not intact, the goods must be signed for as "damaged" and a damage report should be filled out with the driver. If someone is signing for the goods on your behalf, please ensure that he/she is aware of and understands the terms of delivery. We need to be informed of any damage within 2 calendar days of receipt. Failure to comply with any of the above will result in a void claim. Due to the insurance liability, we cannot accept responsibility for any damaged items signed for as "clear", "unchecked" or in "good condition".